The Definitive Personal Assistant & Secretarial Handbook

The Definitive Personal Assistant & Secretarial Handbook

Book - 2012
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Baker & Taylor
"Written by a former Times Creme PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This best-selling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even morepractical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep yourfinger on the pulse and maintain your professional image"--

Book News
France created this book for management assistants, PAs, EAs, secretaries and office managers. This comprehensive guide begins with a personal strengths assessment followed by thirteen chapters considering relationship management; communication skills; confidence, self-belief and goal setting; dealing with difficult people and managing conflict; time, organizing, and stress management; organizing meetings and events; presentations; ergonomics; networking; a chapter to share with your boss; confident minute-taking; harnessing the power of social media; and the future of the assistant. Annotation ©2013 Book News, Inc., Portland, OR (booknews.com)

Ingram Publishing Services

The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with:

-Relationship management
-Communication, listening and questioning skills
-Confidence, self-belief and goal setting
-The secrets of body language
-Coping with pressure and stress
-Dealing with difficult people and managing conflict
-Time management and personal organization
-Presentation skills
-Networking
-Minute-taking

Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.
This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for administrative professionals, PAs, secretaries and executive assistants. Placing special emphasis on career development, Sue France, winner of The Times PA of the year, provides advice on time management, networking, coping with pressure and stress, dealing with difficult people, communication and confidence.


Publisher: London ; Philadelphia : Kogan Page, 2012
Edition: 2nd ed
Description: xiv, 250 p. : ill. ; 24 cm
ISBN: 9780749465766
074946576X
Branch Call Number: 651.374 Fra

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