Crucial Conversations

Crucial Conversations

Tools for Talking When Stakes Are High

Book - 2012
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From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
Publisher: New York :, McGraw-Hill,, [2012]
Edition: Second edition
Description: xviii, 244 pages ; 24 cm
Copyright Date: ©2012
ISBN: 9780071775304
Branch Call Number: 153.6 Cru
Additional Contributors: Patterson, Kerry, 1946-


From the critics

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JCLLoraineM Mar 31, 2020

Applicable to both personal and work relationships. Quick reading with summaries at the end of each chapter. Highly recommend.

JCLChrisK Oct 23, 2019

A well-formulated formula for getting along with others. Even the best at handling conflict should find a few things to learn, and the rest of us will discover much useful guidance.

Jan 06, 2019

1st of all: This APL webpage with forums and public comments sections is beautiful!

I concur with those whom found this book helpful. Hashtag, emotional IQ; hashtag, relationships; hashtag communic.

VitalSmarts is thier youtube site!!

Aug 16, 2018

A very informally written book: one idea often takes as much as ten pages to write, rather than one paragraph (for example, chapter two , whose idea is that techniques for engaging in crucial conversations constructively are learnable). A major drawback is that the emphasis throughout is what one wants for oneself is always given priority. Another is that the belief of the interlocutor is more important than what the case is (for example, on page 101, it is written "do others believe you respect them?" rather than one actually respecting others and then have them believe that one respects them). There are little advertisements for services from the authors' companies peppered throughout the book. Ultimately, its awkward to apply the lessons for one needs to take extensive notes and carry them around and then in the midst of a crucial conversation pull them out to apply them correctly (perhaps its a case of better awkwardly done than not done at all).

Jun 01, 2017

Life is about relationships and conversations, but when conversations become crucial (high stakes, emotional, and opposite opinions), we tend to do our worst. Get tips on dialogue and emotional intelligence. Also a great reminder when stuck to ask "What crucial conversation am I not holding or not holding well?"

May 08, 2017

This is an awesome book, which helps you identify unhelpful behaviours you may be engaging in, and how to approach dialogue when others are engaging in these unhelpful behaviours.

Mar 27, 2017

This is a great book for improving communications both in your personal life and work. Some commenters believe that this book is common sense but I don't find that to be the case. Sure, it makes perfect sense when you read it and the ideas are simple enough. However, the ideas presented here are not second nature to anyone I know. There is a lot here and it is well worth reading more than once to become truly familiar with the techniques.

JCLAmyF Sep 13, 2016

Highly recommended (at least give it a skim) if you want to communicate more clearly and positively, or if you find yourself in the same types of conversation ruts time and again.

Aug 15, 2015

A very interesting book.

Jul 05, 2013

Finished this June 30 2013.....some good ideas, that are good to keep in mind. "What do I really want!"

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