Out of the Crisis

Out of the Crisis

Book - 1986
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Publisher: Cambridge, Mass. : Massachusetts Institute of Technology, Center for Advanced Engineering Study, c1986
Description: xiii, 507 p. : ill. ; 22 cm
ISBN: 9780911379013
0911379010
Branch Call Number: 658 Dem

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AngelaUrsery
Sep 17, 2018

Deming was a genius systems analyst and thinker. Sadly, corporate “leaders” and the minions serving them couldn’t tolerate three key Deming ideas:
— “leadership,” its systems, behavior and thinking must undergo scrutiny without favor as part of quality and process improvement at an enterprise
— Ditto view of employees as easily changed widgets.
— If there is a problem, fix the system not the employee

Much to learn from this slim, accessible book.

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