Uncommon Service

Uncommon Service

How to Win by Putting Customers at the Core of your Business

Book - 2012
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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Publisher: Boston, Mass. : Harvard Business Review Press, c2012
Description: x, 247 p. : ill. ; 24 cm
ISBN: 9781422133316
1422133311
Branch Call Number: 658.812 Fre
Additional Contributors: Morriss, Anne

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joyride6822
Sep 15, 2013

Funny and insightful stories about winning over your customer.

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