Dealing With People You Can't Stand

Dealing With People You Can't Stand

How to Bring Out the Best in People at Their Worst

Book - 2012
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Baker & Taylor
Focuses on the thirteen most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.

McGraw Hill

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people!

Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today.

Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

  • Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs
  • Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people
  • Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.



Publisher: New York : McGraw-Hill, c2012
Edition: Rev. and expanded 3rd ed
Description: xvii, 283 p. : ill. ; 23 cm
ISBN: 9780071785723
0071785728
Branch Call Number: 158.2 Bri
Additional Contributors: Kirschner, Rick

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sinbad64
Jul 11, 2015

Clearly written and well organized. Perhaps a bit too simplistic in parts, relying heavily on stereotyped categories of people and personalities, but it does offer some new insights with regard to constructive combat and smoother cooperation with others you are forced to live and work with.

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