The Apple Experience
Secrets to Building Insanely Great Customer LoyaltyBook - 2012
Explains what makes the Apple retail experience so successful. This title details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.
Publisher: New York : McGraw-Hill, c2012
Edition: 1st ed
Description: xviii, 234 p. : ill., ports. ; 24 cm
Branch Call Number: 658.812 Gal