This book is hilarious but also interestingly deep. Gail makes some very interesting and hilarious observations about societal expectations. The contrast between Eleanor and Raymond or indeed any 'normal' person is quite comical.
Sometimes I the hilarity or Eleanor's own reaction can downplay different issues but then the others characters kind of make up for it, displaying what a serious issue it is. I do think it might limit the complexities or discussions around some issues though.
I'm also not entirely sure what message Gail is sending about customer service, maybe it's that they have to deal with somewhat ridiculous customers like Eleanor? Sometimes it didn't come off quite right.
I'm also not sure about Eleanor and Raymond as a couple. She may seem low maintenance because she's not into fashion or beauty but she has a lot of baggage in the form of trauma that could be very difficult to deal with. It will require someone is emotionally intelligent and available. Especially as Eleanor's own emotional intelligence is limited.
I do feel like he dealt with her depressive episode reasonably well though. I also like that he appreciates her however she chooses to present herself. He's not focused on looks but how she is as a person.
I loved how Eleanor's point of view showed that some societal expectations can be ridiculous but sometimes they can make us feel better connected with people and make us happier. The point is its up to you to do what makes you and the people you love happy.
Eleanor's emotional intelligence grows throughout the story. She is able to better understand herself and those around her. She has some new language to describe what happened to her and how she's feeling. She feels safer in opening up thanks to her new friends and support network.